Frequently Asked Questions
How long will it take for my order to ship?
Orders typically ship within two business days of purchase.
Can I ship to multiple addresses in one order?
Each shipping address requires a separate order, so you’ll need to place an individual order for each destination. But don’t worry—it ensures everything gets to the right place!
Do you offer international shipping for holiday orders?
Currently, we only offer shipping within the United States. While we don’t ship internationally just yet, we hope to offer more shipping options in the future!
General
Can I send back items from different orders together?
Yes, you can combine multiple items in one return package!
For items from different orders, set up a return for each order through our online portal and include all extra labels inside the package. Just attach one label to the outside of the box, and you’re good to go.
Need guidance? Contact our customer support for assistance!
Exclusions
The following items are not eligible for return or exchange: Final Sale merchandise, Fragrance products, Sail Shop items, and purchases from the Last Catch Sale and Sample Sale.
Holiday
Are there extended holiday returns?
If you’re placing an order as a gift, make sure to share the order number and email address with the recipient so they can easily exchange it or return it for in-store credit if needed.
*Final Sale items, Fragrances, Sail Shop products, and purchases from the Last Catch Sale are not eligible for returns or exchanges.
How do I return a holiday gift?
Received a gift that doesn’t quite fit? No worries!
Don’t have the order details? Our customer service team is here to help.
How do I exchange a holiday gift?
Received a gift that doesn’t quite fit? No worries!
Don’t have the order details? Our customer service team is here to help.
Getting Started…
How do I return or exchange a product?
To start your return or exchange, grab your order number and the email address used for the purchase, then head to our online portal. We’ll guide you through the process to return your product or find the perfect fit.
For more information on customer service hours, check out the details below.
How do I return a gift?
Received a gift that doesn’t quite fit? No worries!
Don’t have the order details? Our customer service team is here to help.
How do I exchange a gift?
Received a gift that doesn’t quite fit? No worries!
Don’t have the order details? Our customer service team is here to help.
Still have questions about returns and exchanges?
No problem! You can find all the details you need on our Returns & Exchanges FAQ page at sailorsouth.com.
Can I have my order gift wrapped?
We currently don’t offer gift wrapping services. However, you can purchase exclusive gift boxes on our website to add a special touch to your gift!
Can I edit/cancel my order?
Orders cannot be edited once placed. To cancel, please contact customer service within 12 hours of purchase. While we’ll do our best to accommodate your request, cancellations are not guaranteed. If we are unable to cancel your order, you can return or exchange the items once they arrive, provided they are not marked as final sale or fragrance items.
Can I use more than one discount code?
Our checkout system only allows one discount code per order. If you have multiple codes, simply place separate orders to use them all!
Are there any exclusions from discounts?
Yes, the following items are excluded from discounts.
How do I use a promotional code?
Enter your promotional code into the “Discount Code” field at checkout to apply it to your order.
Do you offer gift cards?
Yes, we offer e-gift cards! For convenience, we recommend sending the e-gift card to your own email (or the buyer’s email) so you can forward it or print it to include in a card. You can purchase e-gift cards at sailorsouth.com.
For details, be sure to check out our gift card terms and conditions.
How do I redeem a gift card?
To redeem a gift card, enter the code into the “Gift Card or Discount Code” field at checkout.
Gifting
Do you offer gift cards?
Yes, we offer e-gift cards! For convenience, we recommend sending the e-gift card to your own email (or the buyer’s email) so you can forward it or print it to include in a card. You can purchase e-gift cards at sailorsouth.com.
For details, be sure to check out our gift card terms and conditions.
Can I have my order gift wrapped?
We currently don’t offer gift wrapping services. However, you can purchase exclusive gift boxes on our website to add a special touch to your gift!
How can I track my gift order?
Once your gift order has been processed, you’ll receive a shipping confirmation email with a tracking link. You can check on the status of your delivery from that email.
What if I don’t know the recipient’s size?
Not sure about sizes? No problem! If the recipient needs a different size, they can exchange the item within our return policy. If you’re still unsure, gift cards are always a great option for them to choose exactly what they want!
How do I return or exchange a gift?
Received a gift that doesn’t quite fit? No worries!
Don’t have the order details? Our customer service team is here to help.
Are there any restrictions on gift returns/exchanges?
Gifts purchased from our website are eligible for returns or exchanges as long as they are not marked as ‘Final Sale’, Fragrance products, Sail Shop items, and purchases from the Last Catch Sale and Sample Sale.
If you are giving a gift, be sure to share the order number and your email address with the recipient so they can easily exchange or return the item if needed.